Watch Care & Service
After-Sales-Service is seen as one of the most important reasons to purchase high quality Swiss Made watches. At Alpina watches we value a continued relationship with you, our customer. You may always contact us if any comments or questions. Your watch is guaranteed for a period of two years. Beyond, we will also gladly service your watch for a minimal fee. We invite you to check our website and find a Service Center near you.
TAKING CARE OF YOUR ALPINA WATCH
SERVICE & SERVICE INTERVALS
The balance wheel in an automatic Alpina watch swings 28,800 times an hour and the gear train moves forward 691,200 times in 24 hours. In four years, this represents over one billion impulses! We advise you to bring your watch every 3-4 years to an official Alpina Retailer or Service Center, where a trained watchmaker will meticulously inspect it before thoroughly cleaning and lubricating the movement.
A watch is not water resistant unless stated on the dial or case back. Watches that are not claimed water-resistant, should not be worn whilst washing hands, dishes or showering etc. The notation of water resistance to a given depth (e.g. 5ATM/50m/150ft, 10ATM/100m/300ft etc.) is based on the fact that the case has been designed to withstand a static laboratory test to the stated depth. Most water-resistant watches are not designed for prolonged and active use in water. The figures quoted refer to static pressure. The actual water pressure on the watch during use will be greater than the static pressure. For instance, diving pressure on the watch is clearly greater at the impact point with the water during poolside diving. Condensation can also be a problem. A sealed watch will pick up body warmth in water and this remains in the case. If the watch is then suddenly plunged into water that is some degrees colder, moisture can then be created within the watch and become visible as small droplets under the glass. This normally dissipates on its own accord once the watch is removed from the water, but it is not always the case.
The water-resistance rating of your watch was determined and checked when it was manufactured at our workshops. It does not imply a lifetime guarantee against water entering into the watch. Your watch is water-resistant only when the crown is fully pushed-in against the case. If your watch has a screw-in crown, it must be tightly screwed into the case. Your watch is not water-resistant if the crown is in the winding or time-setting positions. Likewise, pushers should not be operated while the watch is wet or in water. Ageing and normal day-to-day handling affect the water-resistance of your watch. Avoid temperature extremes (immersing the watch in cold water after a prolonged period in the hot sun) that can damage the gaskets as well as any other shocks – chemical, physical or other – which might compromise the technical integrity of the watch case. We advise you to bring your watch to an Official Alpina Retailer or Service Center for a water-resistance check every 2-3 years.
Each Alpina watch is individually adjusted and tested on its accuracy before leaving the workshop.
Accuracy for each caliber:
LEATHER STRAP CARE
We recommend you adhere to the following indications to keep your leather strap in good condition for as long as possible:
Leather is an organic and permeable material and therefore will not last for ever in its original condition. However, if you adopt the steps above it will last for many years. You can replace your leather strap at any Official Alpina Retailer.
ANTI-REFLECTIVE TREATMENT OF THE SAPPHIRE CRYSTAL
The anti-reflective treatment of the sapphire crystal improves the visibility and contrast of your watch’s dial. Normal daily use and wear and tear may cause marks to appear on the coating. These are considered normal and are therefore not covered by the warranty.
Some Alpina watches have a screw-in crown, which must be unscrewed to change the time or the date. After use, the crown must be pressed against the case and screwed in tightly. Failure to do so will compromise the water-resistance of your watch.