Online Purchasing

Timepieces purchased from us.alpinawatches.com can be shipped within the United States, including Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time.

All orders are subject to product availability. If an item is out of stock, we will notify you by the next business day. We may limit quantities, fulfill part of an order, or ship items separately. Promotional offers and their terms may change.

Payment Options

We accept Visa, Mastercard, American Express, Discover, Klarna, and Affirm. Credit and debit cards must be issued in the United States. Card payments are processed upon approval; Klarna and Affirm purchases are subject to the applicable provider’s approval and payment terms. Applicable sales tax is calculated at checkout based on your shipping address.

Pre-Orders & Backorders

Select upcoming timepieces may be available for pre-order. An estimated shipping date will be displayed for each eligible item. To reserve a timepiece, add it to your cart and complete checkout with a valid payment method.

For credit or debit card pre-orders, a temporary authorization may appear on your account. It typically clears within 4–7 business days, depending on your card issuer. Your card will be charged when the item is ready to ship, and you will receive a shipping confirmation with tracking information.  

Shipping & Delivery

We offer complimentary UPS 2-Day shipping on all orders. The two-business-day delivery estimate begins when your order ships, after processing is complete.

Orders are generally processed and shipped within two business days. Orders placed after 2:00 p.m. Eastern Time Monday through Thursday, or after 3:00 p.m. Eastern Time on Friday, begin processing the next business day. Orders placed on weekends or holidays also begin processing the next business day. If you request complimentary bracelet sizing, please allow an additional 1–2 business days for processing before shipment.

UPS Overnight shipping is available for a flat fee of $30. This upgrade changes the delivery service after shipment; it does not shorten order processing or bracelet sizing time. Saturday delivery is unavailable.

Orders over $450 require a signature upon delivery. We cannot ship to P.O. Boxes, APO addresses, or FPO addresses.  

Tracking Information

Once your order ships, we will email you a tracking number. Tracking details may take up to 24 hours to appear or update on the UPS website.  

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make every effort to help, but cancellation cannot be guaranteed after an order is submitted, particularly once processing or bracelet sizing has begun.

Returns

We accept returns of unworn timepieces purchased directly from us.alpinawatches.com within 30 days of delivery. The timepiece must be in its original condition and returned with its packaging and any links removed during sizing. Any promotional gift received with the purchase must also be returned; otherwise, additional charges may apply.

To start a return, please contact us and include your order number. An Alpina Customer Care Specialist will provide a complimentary prepaid return shipping label.

Please allow up to 10 business days for your return to be processed after it arrives at our facility. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund to your account.

UPS Overnight shipping charges are non-refundable.